We offer free DHL Express delivery (with customer's local postal services) on all orders placed on www.ferosticker.com worldwide.

Most of our products are shipped the same or next business day you place your order on our website, excluding weekends. We ship Monday to Friday.

Online tracking is available at www.dhl.com with a tracking number provided to your email after your order has been shipped.

If by any chance you lose your tracking number, please do not hesitate to contact our customer service for assistance contact@aeroxfire.com

Contact us immediately if the package arrives damaged, please take some photos and email us contact@aeroxfire.com

Once an order has been delivered to the correct delivery address, we cannot be held responsible for lost or stolen packages.

If your package has been lost in transit, please contact us immediately at contact@aeroxfire.com

Yes. 14-day return policy:
Return period: You have 14 days from the day you receive your item to request a return.
Item condition: Must be unused, in its original condition, with tags attached.
Packaging: Return the item in its original packaging.,
Proof of purchase: A receipt or order confirmation is required.

To proceed, please contact our customer service at contact@aeroxfire.com. Please include your order number and the reason for the return/exchange.

For more information, see our return and refund policy:
https://ferosticker.com/pages/return-and-refund-policy

We currently do not offer direct exchanges. If you would like a different item, the easiest way is to:

Return your original purchase within 14 days of receipt.
Once your return is approved and refunded, place a new order for the item you prefer.

This ensures faster processing and availability of the desired product. If you have any questions or need assistance, please feel free to contact us by email at contact@aeroxfire.com.

No, returns are free.
To proceed, please first contact our customer service at contact@aeroxfire.com. Once your return is approved, we will send you a prepaid return label and clear instructions on how and where to ship your package.

Please note: Returns sent without prior authorization will not be accepted.

Yes, as long as your order has not yet been shipped from our warehouse, you can cancel it. To request a cancellation, simply contact our customer service at contact@aeroxfire.com as soon as possible.

However, if your order has already been shipped, it can no longer be canceled, but you can still return it after delivery. For more information, please see our return and exchange policy: https://ferosticker.com/pages/return-and-refund-policy

Refunds will be processed as quickly as possible, usually within 1-3 business days after cancellation confirmation.

Your refund will be issued to the same payment method used at the time of purchase.

If you have entered an incorrect shipping or billing address, please be sure to contact our customer service at contact@aeroxfire.com as soon as possible.

For EU customers- No additional fees.
All taxes, including VAT, are already included in the price you see at checkout.
You will not have to pay anything extra upon delivery.

For customers outside the EU- You may be charged local customs duties, import taxes, or customs clearance fees depending on the laws in your country.
- These fees are set by your local government, unfortunately, we cannot control or estimate them.

FEROSTICKER is not responsible for paying customs fees or taxes outside the EU.

IMPORTANT TO KNOW!- Refusal to pay customs fees will result in the automatic cancellation of your order.
- In such cases, the original shipping cost and customs fees will be deducted from your refund.
- If you are unsure about your country's import rules, please feel free to contact us at contact@aeroxfire.com, we will do our best to help you avoid any surprises.

All prices are displayed in euros (EUR) and include 21% Lithuanian VAT. Please note that, depending on your order and country, local import fees (customs duties and sales tax) will be charged upon receipt of your order, except for EU residents. No additional fees will be applied for EU customers.

We accept all major payment methods supported by Shopify, including:

- Credit and debit cards (Visa, MasterCard, American Express, etc.)
- Apple Pay and Google Pay
- In-store checkout
- Klarna (if available)
- Local payment options depending on your country

Your checkout will automatically display available payment methods based on your location.

We accept payments in multiple currencies, including Euros (€), British Pounds (£), and US Dollars ($).

All product prices are primarily displayed in the currency of your country or the currency you selected. Your payment will be processed in that currency automatically based on your location or preference.